Partial downtime and degraded performance in all products due to AWS Outage

Resolved·Partial outage

The issue affecting all D-ID products has been resolved.
We pushed. temporary fix to overcome the launchdarkly on-going recovery,
Systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.

Tue, Oct 21, 2025, 04:18 AM

(1 year ago)

Affected components

Oct 20, 2025, 03:49 PM

Oct 21, 2025, 04:18 AM

Studio Webapp

Videos API

Translations API

Agents API

Avatars API

Updates

Resolved

Tue, Oct 21, 2025, 04:18 AM

Monitoring

LaunchDarkly announced that they are slowly recovering their infra to their main AWS region and scaling up to make resources available and improve the availability of the service - https://status.launchdarkly.com/incidents/zxl3q06s2lvq

We will keep providing updates, while monitor our products availability until the issue is resolved

Mon, Oct 20, 2025, 07:30 PM(8 hours earlier)

Identified

We have identified the root cause of the issue affecting all D-ID products.
this caused by potential downtime in our feature flag 3rd party tool -
https://status.launchdarkly.com/incidents/zxl3q06s2lvq

that is effected by AWS regional downtime.
We will continue to provide updates as we see progress within this dependencies availability.

Mon, Oct 20, 2025, 03:55 PM(3 hours earlier)

Investigating

We are currently investigating reports of an issue affecting all products including videos and agents. Our team is working to identify the root cause. We will provide an update as soon as more information is available.

Mon, Oct 20, 2025, 03:49 PM